Delivery Policy
Delivery Policy
Dixy Chicken Radford
This Delivery Policy applies to orders placed through the Dixy Chicken Radford online ordering platform.
Delivery Areas
Delivery availability is subject to distance, postcode coverage, driver availability, and operational conditions.
Certain areas may be unavailable during busy periods or adverse weather conditions.
Delivery Times
Estimated delivery times are provided as guidance only and are not guaranteed.
Delivery times may vary depending on:
- Traffic conditions
- Weather conditions
- Order volume
- Driver availability
- Operational circumstances
We will always aim to deliver orders as quickly as possible.
Delivery Charges
Delivery charges may vary depending on distance, order value, or promotional offers.
Any applicable delivery charges will be displayed during checkout before the order is confirmed.
Customer Responsibilities
Customers are responsible for:
- Providing accurate delivery details
- Ensuring someone is available to receive the order
- Providing correct contact information
If delivery cannot be completed due to incorrect information or no response from the customer, the order may be delayed or cancelled.
Failed Deliveries
If a delivery attempt fails because the address is incorrect, the customer cannot be contacted, or the customer is unavailable, we reserve the right to:
- Cancel the order
- Refuse a refund
- Charge for re-delivery where appropriate
Food Quality After Delivery
We are not responsible for deterioration in food quality once the order has been successfully delivered to the customer.
Customers should consume food promptly after delivery.
Contact-Free Delivery
Where requested or operationally necessary, contact-free delivery may be used.
Orders may be left in a safe location at the customer's request and responsibility.
Delivery Delays
Unexpected delays may occasionally occur due to:
- Traffic
- Weather
- High demand
- Technical issues
- Driver availability
We appreciate customer patience during busy periods.
Alcohol & Restricted Products
Where applicable, age-restricted products may require proof of age upon delivery.
Contact Information
For delivery-related questions or issues, please contact the store directly using the contact details provided on our website.