Terms & Conditions

Dixy Chicken Radford

Business Information

Ordering

Customers may place orders for collection or delivery through our online ordering platform.

All orders are subject to availability and acceptance.

We reserve the right to refuse or cancel orders where necessary, including but not limited to:

• Pricing errors
• Unavailable items
• Suspected fraudulent activity
• Operational issues

Prices

All prices displayed are in GBP (£) and include applicable taxes where relevant.

Prices and menu items may change without notice.

Delivery & Collection

Estimated delivery and collection times are provided as guidance only and may vary during busy periods, traffic conditions, weather conditions, or operational circumstances.

Allergies & Dietary Requirements

Customers are responsible for informing us of any allergies or dietary requirements before placing an order.

While we take reasonable care during food preparation, we cannot guarantee that products are completely free from allergens due to shared preparation areas.

Payments

We may accept:

• Online card payments
• Card payments on delivery
• Card payments on collection
• Cash payments

Payment methods available may vary depending on order type and operational availability.

Online card payments are processed securely by Stripe. No card or payment details are stored by Dixy Chicken Radford or Trivanta at any point.

Refunds & Cancellations

Please refer to our Refund & Cancellation Policy for detailed information regarding refunds, cancellations, and complaints.

Customer Conduct

We reserve the right to refuse service to customers engaging in abusive, threatening, fraudulent, or inappropriate behaviour toward staff or delivery drivers.

Intellectual Property

All branding, logos, menu content, and website materials remain the property of Dixy Chicken Radford and may not be copied or reproduced without permission.

Privacy

Customer information is handled in accordance with our Privacy Policy.

Changes to These Terms

We may update these Terms & Conditions from time to time without prior notice.

Contact Information

For questions regarding these Terms & Conditions, please contact us directly via the details provided on our website.