Refund & Cancellation Policy
Refund & Cancellation Policy
Dixy Chicken Radford
We aim to provide high-quality food and service to all customers. Please read the following policy regarding refunds, cancellations, and complaints.
Order Cancellations
Orders may only be cancelled before preparation has started.
Once food preparation has begun, cancellations may no longer be possible.
To request a cancellation, customers should contact the store directly as soon as possible after placing the order.
Refunds
Refunds may be offered in circumstances including:
- Incorrect items received
- Missing items
- Duplicate payments
- Orders unable to be fulfilled
- Significant quality concerns verified by management
Refund requests are reviewed on a case-by-case basis.
Delivery Issues
Estimated delivery times are approximate and may vary due to:
- Traffic
- Weather
- Busy periods
- Operational circumstances
Delays alone may not automatically qualify for a refund.
Incorrect or Missing Items
Customers should notify us as soon as possible if:
- Items are missing
- Incorrect items were received
- Food quality concerns arise
Where appropriate, we may offer:
- Replacement items
- Partial refunds
- Full refunds
- Store credit
Refund Method
Approved refunds will normally be processed back to the original payment method where possible.
Processing times may vary depending on the payment provider or bank.
Collection Orders
Customers are responsible for collecting orders promptly once notified that the order is ready.
We are not responsible for food quality deterioration caused by delayed collection.
Fraudulent Claims
We reserve the right to refuse refund requests where fraudulent activity or abuse of the policy is suspected.
Contact Us
For refund or cancellation requests, please contact the store directly using the contact information provided on our website.