Privacy Policy

Dixy Chicken Radford

Information We Collect

We may collect information including:

• Name
• Phone number
• Email address
• Delivery address
• Order details
• Payment information (processed securely by third-party payment providers)

We may also collect technical information such as:

• Device type
• Browser information
• IP address
• Usage information

How We Use Your Information

Customer information may be used to:

• Process orders
• Provide deliveries or collections
• Contact customers regarding orders
• Improve our services
• Prevent fraud or misuse
• Comply with legal obligations

Payment Information

Online card payments are processed securely by Stripe, our payment service provider. Stripe is solely responsible for the secure capture and handling of your card details.

Dixy Chicken Radford and Trivanta do not store, receive, or retain any card or payment details on our systems at any point. We only hold a Stripe payment reference linked to your order for record-keeping.

Sharing Information

We do not sell customer information to third parties.

Information may be shared only where necessary with:

• Payment providers
• Delivery drivers
• Technology providers
• Legal or regulatory authorities where required

Data Security

We take reasonable steps to protect customer information from unauthorised access, misuse, or disclosure.

However, no online system can be guaranteed completely secure.

Cookies

Our website or application may use cookies and similar technologies to improve functionality and user experience.

Customers may manage cookie settings through their browser where applicable.

Data Retention

We retain customer information only for as long as reasonably necessary for operational, legal, and accounting purposes.

Customer Rights

Customers may request:

• Access to personal data
• Correction of inaccurate information
• Deletion of data where appropriate
• Restriction of processing where legally applicable

Requests may be made using the contact details on our website.

Third-Party Services

Our platform may contain links or integrations with third-party services including payment providers or mapping services.

We are not responsible for the privacy practices of third-party platforms.

Changes to This Policy

We may update this Privacy Policy from time to time without prior notice.

Updated versions will be published on this website.

Contact Information

For privacy-related enquiries, please contact us using the contact information provided on our website.